In order to benefit from the online services of the online store, buyers and the online store must accept and consent without reservation to the general terms and conditions of sale and the general terms and conditions of use of the www.lovynkkosmetik.com website.
The nullity of one of the clauses of these general conditions of use does not entail the complete nullity of the other clauses.
Any contractual stipulation is therefore independent of the others. To be able to access the seller's free and paying services, you must have full legal capacity: be a natural person or represent a legal entity, be of legal age (over 18) at the time of signing the contract and not be totally or partially incapacitated.
The customer hereby certifies that he/she has the appropriate electronic equipment to use the seller's services, i.e.: a computer, a mouse, a camera, a microphone, headphones, a high-speed Internet connection, a high-performance application such as Google Chrome, an active bank card, a smartphone.
In order to modify or update the customer area or sensitive data, the seller may require confirmation of identity, in the most appropriate form.
In the event of a failure to comply with capacity requirements or prerequisites, the customer or user will have access withdrawn until the situation is rectified. It is therefore essential that the customer or user carefully fills in the fields concerning their personal data.
Definitions
Buyer: The buyer is the professional or private customer who places an order on the store.
User: The user is any person who uses the website, fills in a contact form, creates a customer area, adds items to a basket, or any other act of using the website.
Seller: The seller is the professional who places products on the website in order to earn a fee.
Customer: The customer is the purchaser of products online.
Product: Products are the items offered on the online store, which can be marketed by the online store, and acquired by buyers.
Basket: The basket is a space in which the desired items can be placed, before proceeding to an order.
Ordering: Ordering is the act of confirming one's intention to purchase by online payment, with a view to shipment and delivery of the products by the seller.
Article 1. Access to online store services
The purpose of the present general conditions of use is to set out the manner in which the various areas and tools are used by purchasers to obtain products from the online store.
In order to access the online store's services, you must provide information and data that will enable you to be identified. The personal data communicated must be up to date and must be modified in the event of a change.
Each user has a personal login area. To log in, an online password must be registered. The password is strictly personal and may not be passed on to anyone else. In the event of fraudulent use of your password, you must notify the online store as soon as possible.
In this case, the online store will not be held responsible.
Access to the website (Lovy NK Kosmétik) is free of charge, as is the creation of a customer or seller area. The only paying services are specified in the general sales conditions of the online store. No purchase is therefore required to access the online store.
Article 2. The products
The online store offers a catalog of products that appears on its sales area, online.
The website (Lovy NK Kosmétik) offers an online store of products :
- Natural cosmetics
- Gift cards
The products sold must be labelled and clearly and precisely described. The seller may be held liable if the products supplied do not conform to the description given.
Some products are supplied with accessories, which are also clearly and precisely described by the seller.
Products marketed by the seller are deemed to be fully owned by the seller.
The prices of the products must be expressed both inclusive and exclusive of tax, in order to comply with the seller's legal obligation to provide information to the buyer.
If a product is out of stock or unavailable, it will be removed from the customer's basket and cannot be added to it. In the event of a product being out of stock or unavailable after an order has been placed, the purchaser must be informed as soon as possible by the seller, who must then proceed to reimburse the purchaser in full.
Article 3. The customer area
The buyer will find the following functionalities in his customer area:
- Summary of current orders
- Order history
- Basket
- Order tracking
- Profile modification
Access to the online store is only possible from one customer account per registered individual. Duplicate accounts may be deleted.
Customers may delete their customer account by clicking on the appropriate button. This action is final. Any new request to use the customer account will require a new registration.
The customer undertakes not to communicate access codes to the seller's programs and services, on pain of suspension and revocation of access rights, and payment of damages.
In the event of non-payment, access to the seller's programs and services will be immediately suspended for the customer in question. Rejection charges will be borne in full by the customer. The connection account may also be suspended or deleted.
Article 4. Message service
Exchanges within the framework of the messaging system must remain professional. They will remain confidential and may not be disclosed to third parties.
The seller undertakes to respond to customer requests by e-mail within 48 hours. In the event of a customer complaint, the procedure to be followed is that set out in the online store's general terms and conditions of sale.
Article 5. The shopping basket
The shopping cart is the website's tool for storing items with a view to purchase.
The basket stores items added by the buyer from the online store's product catalog for a period of 48 hours. After this period, items added to the basket will disappear from it.
Please note that the addition of items to the customer's basket does not constitute a reservation of products. Products added to the customer's basket may be sold to customers who confirm their order, even if they added the product after adding it to the first basket.
If a product added to the customer basket is unavailable, it will appear as unavailable in all customer baskets in which it was added but not purchased.
Article 6. Comments and evaluations
In order to improve its performance, the online store gives buyers the opportunity to evaluate the online store, as part of the quality approach set out in the general terms and conditions of sale. The rating is made public, and indicates the number of stars from 1 to 5, the number of customers and customer comments/opinions. The overall average and customer comments will be taken into account.
The online store reserves the right to immediately suspend and delete a customer account if it meets at least one of the following conditions:
- Non-respect of interlocutors, good commercial relationship
- Non-compliance with these general terms and conditions of sale
- Negative impact on the online store's brand image
- Denigrating, belittling, insulting, discriminating remarks
A comment area is provided under each item in the online store. This space may be subject to moderation, and any abusive comments will be removed by means of a report or directly by the online store.
Comments may be moderated by the online store, upon notification or in the event of non-compliance with the obligations set out in the general conditions of use.
7. After-sales service
An after-sales service system is proposed as follows:
The seller must reply to the message within 72 hours.
The buyer is invited to leave an evaluation and orders.
In the event of dissatisfaction, a complaint must be sent to the seller.
If no amicable solution can be found within the terms of the general sales conditions, individuals may refer the matter to the appointed mediator.
Article 8. Data protection
For the proper functioning of the online store of the website (Lovy NK Kosmétik), certain personal data must be collected by the seller. The purpose of this data collection is to:
- Purchase products or book services online
- Identify the buyer and the seller
- Improve the online store system and secure customer interests
- Create, maintain and modify customer space
- Ship and track orders
- Propose appropriate offers
- Moderate comments, exchange with respect
Personal data is kept by the seller, for commercial and canvassing purposes, for a maximum period of 3 years from the end of the collaboration or commercial relationship, unless otherwise specified.
Acceptance of these general terms and conditions of sale implies acceptance of our personal data processing policy, and authorisation to transmit such data to the carrier responsible for delivering your orders, or to subcontractors and service providers.
The hypertext links present on the website may refer to third-party sites, content or documents. Under no circumstances may hypertext links (in terms of content or creator) incur the liability of the seller.
The website is available indefinitely, 24 hours a day. However, it may be unavailable for a given period of time due to computer updates or internal problems.
In this case, the seller undertakes to take steps to restore its proper functioning. However, it shall not be held liable if the links, accesses and areas remain inaccessible. In this respect, no indemnity or financial compensation will be paid by the seller or its subcontractors.
Please refer to the privacy policy for further information on the online store's data collection procedures.
Article 9. Intellectual property rights
All written, audio and video material reproduced on the website is protected by the online store's copyright.
The website of the online boutique (Lovy NK Kosmétik), its written, audio, video and image materials of all kinds remain the exclusive property of Lovy NK Kosmétik. They are protected by intellectual property laws.
The conditions of protection of the intellectual property of the online store are specified in their general conditions of sale, in their sales area.
In the event of non-compliance with the online store's intellectual property rights, the seller may decide to take legal action to put a stop to such actions without delay.
Article 10. Disputes and claims
The law applicable to these general conditions of use is French law. In the event of a customer complaint, the procedure to be followed is that set out in the online store's general terms and conditions of sale.
For sellers and professional customers, amicable settlement is encouraged before any legal recourse. The competent court for this dispute is the one specified in the general sales conditions.
Date of last update: November 27, 2023